FAQs
Most frequent questions and answers
Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Some orders may ship within as few as 24 hrs and some may take up to 10-14 work days depends on quantity and requirements.
Shipping is calculated depends on gross weight, volume and shipping method. Please send inquiry to us at sales@topfulllighting.com to get a quote.
Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally personalized packaging, we can pack the goods in your branded boxes after getting your print file format.
Please email us directly, our sales department with assist you in your ordering, click here for our company contact information.
Yes, we have 100% test before delivery, we’ll show you the photos of the testing before shipment.
We give our products 18 month warranty which applies with material or manufacturing defects. If warranty period is different than stated before it is stated clearly on the product information. Warranty period begins with the date of delivery.
We are quite flexible with the MOQ, we can supply the sample order if we have ready parts in stock. If you need to order say 100 for a start to test the market we will help you with this.
T/T 30% as deposit, and 70% before delivery. We’ll show you the photos of the products and packages
before you pay the balance.
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment, you can track your shipments online.